Service Policy

Welcome to Serenity Pool Spa Services!

Before you proceed with our products and services, please take a moment to review our policies.

1. No Return, No Refund Policy for Parts:

Finding parts takes time, shipping them costs money, and storing them takes up far too much space. So we have established certain policies to mitigate such financial burdens that our small business just simply cannot absorb. One of these policies is our “No Return, No Refund” policy. Meaning that All sales of are final. We do not accept returns or offer refunds. Please ensure the accuracy of your order before confirming any purchase.

2. Pet Cleanup Policy:

We appreciate our customers' love for pets, but we kindly request that you clean up after your furry friends prior to our visit.

A $25 clean-up fee will be applied if animal excrement comes into contact with our equipment, necessitating additional sanitization.

3. Travel Fee for Locations Beyond 30 Minutes from Downtown Boise:

For service calls to locations exceeding a 30-minute drive from downtown Boise a $50 travel fee will be applied.

This helps cover additional time and transportation costs associated with reaching more distant locations.

Contact Us:

If you have any questions or concerns regarding our policies, please feel free to contact us at 208-849-1336.

Note: These policies are subject to change without notice. It is the responsibility of the customer to stay informed about the current policies.

Thank you for choosing Serenity Pool Spa Services!